• At Under the Hours we design and sew our collections in our Viennese studio. When sourcing our materials we pay attention to short transport routes.

  • We implement sustainability in our supply chain and production process in nine steps:

    1. green electricity in our atelier
    2. natural materials
    3. when buying our materials we look for organic labels and fair production conditions
    4. we dye with natural dyes
    5. our handmade lingerie is made to order – this way we avoid overproduction and waste
    6. climate neutral webhosting for our online shop
    7. plastic-free packaging made from recycled materials
    8. sustainable shipping to your home
    9. repair service in our studio

  • At Under the Hours we make lingerie from natural materials. Our fabrics are made from natural fibres and cellulose fibres such as silk, tencel, milk or orange fibres. Where possible we look for organic and Fairtrade certifications. Natural materials are breathable and kind to the skin. Further advantages are the avoidance of microplastics and, in the case of our milk silk, the upcycling of waste products.

    We use nickel-free metal fasteners, sliders and rings because they are more durable than plastic parts. We choose elastic bands in high quality lingerie so that you can enjoy your new favourite underwear for a long time.

  • Beyond the standard size range we specialise in petite sizes. We offer sizes from 60AA to 85D depending on the model. Go to size calculator

  • To find your size, type your measurements into our size calculator.

    For custom-made items we offer fittings in our studio or online consultations.

  • Many women with sensitive skin or neurodermatitis prefer to wear underwear made of smooth, soft fabrics. They pay special attention to avoid scratchy labels or seams on the inside. Lingerie made of smooth natural fibres such as silk or tencel is particularly kind to the skin. It is breathable and less sweaty than synthetic fibres in summer.

  • Many women who suffer from urogenital conditions such as cystitis or vaginal yeast infections prefer to wear underwear made of natural fibres. Cotton, silk and tencel are permeable to air and water, so they do not provide a germ environment for bacteria and fungi. Silk and tencel fabrics are antibacterial and anti-fungal.

    Cut and fit are also important for urogenital conditions – they should be loose, airy and comfortable! That way you can feel good in your skin all around.

  • Our products are made to order – they are being manufactured as soon as we have received your order. This way we are able to avoid overproduction and waste.

  • We cut and sew the lingerie as soon as we receive your order. This way we avoid overproduction and waste. Please allow 2-4 weeks for your new favourite item to arrive.

  • Yes, you can return products that do not fit you within two weeks of delivery. Please send us an email to hello@underthehours.com and return the products by post to our studio in Donaufelder Strasse 41/2, 1210 Vienna. Please enclose a note with your name and order number so that we can allocate your order. We will refund your money as soon as we receive the package.

    We can only accept garments that are in their original condition (unworn, unwashed, free of stains and with all labels attached). So please try them on carefully and wear your own panties underneath.

    Custom-made products are excluded from exchange.

    As we are a small business, we unfortunately cannot offer free returns. You bear the costs and risk for the return shipment.

    Please choose your products with care. Every return not only means extra work for you, but also pollutes our environment. In order to do something good for you and our environment, we ask you to use our size calculator and be especially careful when choosing your size. We make every effort to clearly display all the important features and special characteristics of the products in order to prevent incorrect orders.

  • To exchange a product, please conveniently order the new item in our shop. Send the return product to our studio at Donaufelder Strasse 41/1, 1210 Vienna. As soon as we receive the package, we will refund your money.

    If you have any further questions about your return, please send us an e-mail to hello@underthehours.com

  • We aim to produce high quality products under the highest social and ecological standards. Since our products are handmade, mistakes can happen. Therefore, it is very important for us to know about all possible quirks and dissatisfactions in order to be able to improve our products and processes.

    So if you ever discover a defect in a product or are dissatisfied with the quality in any way, please contact us at hello@underthehours.com

    For many products we offer a repair service in our studio.

  • Yes, sign up for our Love Letter to stay up to date about news, raffles and much more.

  • Germany, Austria and Switzerland.

  • We ship carbon-neutral with DPD.

  • Austria 5 €

    Germany 11 €

    Switzerland 13 €

    The shipping costs vary depending on the country we deliver to. You will find the exact shipping costs in the check-out section before your final order.

  • Yes, we offer gift vouchers.